Select Service Advisor

from 1 to 6 year(s) of Experience

Job Description

Overview – The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.


Role - As a Select Service Advisor, you will be responsible for managing the post-sales experience and membership renewal of our personalized customers. To be a successful Select Service Advisor, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Select Service Advisor is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills.


What you will do in this role

  • Manage post-sales experience and service of premium members of Shaadi SELECT.
  • Involve in understanding member requirements and develop their profiles.
  • Jointly prospect and shortlist suitable matches for the member.
  • Represent the member and connect with desirable prospects.
  • Facilitate meetings with only consented and relevant matches for the member.
  • Renewal of membership
  • Maintain a good rapport with customers.
  • Involve counseling the member and ensure timely achievement of all milestones in the Partner Search Process.

Requirements

  • Very strong verbal communication skills.
  • Clear diction and clarity in speech.
  • Extremely detail oriented and ability to organize.
  • Effective objection handling.
  • Prior experience in Customer service or Customer Facing job will be an added advantage.
  • Language required - Gujarati, Marathi, Bengali, Urdu & Telugu

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Com - Commerce, Other Graduate

Company Profile

People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonials when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 6 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the worlds 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the worlds most engaging brand on Facebook.
View Contact Details+

Contact Company:People Group

Website:http://careers.shaadi.com

Salary:

INR 1,50,000 - 2,00,000 PA.

Role Category:

Voice

Role:

Associate/Senior Associate -(NonTechnical)

Employment Type:

Full Time, Permanent