Openings For Process Trainer role- Shaadi.com

from 2 to 7 year(s) of Experience
Bengaluru

Job Description

Overview:

The Market Development team is our direct link to our customers and brings in the revenue. It

includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centers. They might be spread

across locations but they are united by one cause...Whats the sale for today?


Roles and Responsibilities:

As a Process Trainer, you will be responsible for assessing employee skill levels, identifying training needs, making sure training goals align with corporate objectives, and creating development programs. To be a successful process trainer, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Process Trainer is the one who will build a customer-focused culture that is continuously improving

the systems that deliver success.


What you will do in this role

  • Design and maintain various training manuals and work books, with particular emphasis on keeping

content up to date, through liaison with the supervisor. 

  • Compile and submit monthly report on training activities and needs on a timely and concise manner
  • Assist in the delivery of formal induction and process for new hires training.
  • Providing Effective Training Sessions for Agent & Middle level to improve the Productivity
  • Coaching Team Members on Soft Skills & Process
  • Organize and present activities that will reinforce the learning process.
  • Develops individual results by maintaining policy and procedure resources; providing coaching;

conducting training sessions; developing outcome improvement resources.

  • Improves training effectiveness by developing new approaches and techniques; making support readily

available; integrating support with routine job functions.

  • Trainer needs to test the new staffs. Periodic tests are necessary to know the performance of trainee. It

also assists in personal evaluation process.

  • Based on the evaluation, trainers recommend improvements.

Desired Candidate Profile

What you should have:

• Familiarity with web technology and comfortable with the Internet.

• Very strong verbal communication skills and writing skills.

• Multi- linguistic skills : Should be absolutely fluent in Kannada, Telugu, Tamil, Tulu, English & Malayalam

• Clear diction and clarity in speech

• Extremely detail oriented and ability to organize.

• Excellent Analytical skills with good excel knowledge

• Problem-solving ability & creative - out of the box thinker

• Should be familiar with effective objection handling

• Strong integrity and work ethics

• Should have had some experience in mentoring/ coaching/ training subordinates.

• Should be mature, flexible & versatile

Perks and Benefits


Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonials when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 6 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the worlds 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the worlds most engaging brand on Facebook.
View Contact Details+

Contact Company:People Group

Address:2B ii,GROUND FLOOR,FILM CENTRE BUILDING,68, TARDEO, ROAD,MUMBAI, , MUMBAI, Maharashtra, India

Salary:

INR 2,00,000 - 3,50,000 PA.

Role Category:

Training

Role:

Technical/Process Trainer

Employment Type:

Full Time, Permanent