Looking For Team leader Select Service at shaadi.com- Delhi location

from 2 to 7 year(s) of Experience
3,00,000 - 5,00,000 P.A.

Job Description

Overview The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.

Here is what we look for in our Team Leader - We are in the business of finding people happiness and are looking to hire a leader who can lead and motivate the team to achieve the organization vision.

    Deliver WOW: Dont settle for mediocrity. Aspire for new benchmarks and excellence. Passionately seek unconventional solutions that have the potential of redefining customer expectations.

    MAKE it happen: Be outcome focused and measure self by impact delivered.

    Have a strong work ETHIC: Work ethic is about showing up, being on time, being reliable and doing what you say. It is about being a fundamentally good person that others can count on and enjoy working with.

Learn more

Role - As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills.

What you will do in this role

    Manage post-sales experience and service of premium members of Shaadi SELECT.

    Must possess Customer Service Attitude. 

    Mentor and develop the team.

    Effectively manage shift operations 

    Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc).

    Handling Escalation calls of Customers

    Track Customer Satisfaction & ensure closure of complaints 

    Strong Rapport building skills with Team & stakeholders, manage attrition in the team

    Evolve more effective work process for improving customer interactions

    Constantly monitor & review performance metrics for achievement of objective

    To effectively manage Contact Centre operations for constant performance achievements

    Identify relevant training needs of agents & ensure effective implementation.

    Interface with IT/HR/ Training/Quality in order to improve the teams Performance

What you should have

    Bachelors Degree

     2 years experience developing the above skills

     Experience must include tele-marketing job

     Very strong verbal communication skills. 

     Clear diction and clarity in speech.         

     Extremely detail oriented and ability to organize.

     Problem-solving ability & creative - out of the box thinker

     Should be familiar with effective objection handling

    Extremely detail oriented and ability to organize.

    Strong integrity and work ethics

About Us - Shaadi.com is one of Indias best-known brands and the worlds largest matchmaking service. Our vision is to build the worlds first togetherness company! We want to build a leading platform to find a life-partner, discover love and share joy. The togetherness company pioneered online matchmaking in 1996 and continues to lead the exciting matrimony category after more than 2 decades. Our services have touched the lives of over 35 million people globally and helped 6 million people find their love for life, through us.   

Culture - What sets us apart from any other company around is our culture and our people. Its not just a nice sounding value for us, it forms our core strength. As culture and people are ever evolving, we are always embracing talent who will not just imbibe our culture but also add their own uniqueness to raise the bar and better it. As an organization, we have an inclusive culture and over a period of time, we have learnt to adapt to peoples styles and quirks.  

One of our key values is Create FUN & Positive Energy, we strive to maintain a strong belief in our ability to achieve challenging goals. We aspire to combine positivity with a sense of possibility in everything that we do. We like to have fun and are not afraid to show some weirdness! From Fun Filled Fridays (F3), the day we all relax and chill every month over Music, Food & Drinks to Wednesday Huddles our weekly learning sessions, we never miss an opportunity to come together.

Contact HR




UG:Any Graduate in Any Specialization

PG:Any Postgraduate in Any Specialization

Doctorate:Any Doctorate in Any Specialization

Company Profile

People Group

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonials when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 6 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the worlds 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the worlds most engaging brand on Facebook.
Company Info
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Contact Company:People Group



3,00,000 - 5,00,000 P.A.

Role Category



Team Leader -(NonTechnical)

Employment Type:

Full Time, Permanent