VIP Customer Service

2 - 4 Years
Mumbai

Job Description

Role

We are looking for a high-performing Customer service professional for VIP SHAADI who is self driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever. He should be enthusiastic for Sales & Service for Shaadis new business VIP SHAADI which is a high end luxury service for the Rich and Affluent HNIs. We are in the business of finding people happiness and consequently somebody who is jovial, mature, and result-oriented and cares deeply for our customers will be able to succeed in this role. The role is a customer interaction, team coach role for VIP SHAADI where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization. The scope of responsibility includes:


Job Specs:

For the VIP SHAADI business the candidate will need to:

Ensure accurate identification of the clients requirements and helping them find the right match with a seamless best in class experience over the phone.
To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients.
Ensure adherence to service delivery standards and excellence in service.
Needs to be partner with the clients in their search for life partner.

Requirements

Ideally should have a minimum of 2 years of customer service experience
Excellent verbal and written communication skills (Preferred regional languages like Marathi, Punjabi, Telugu, Tamil, Urdu)
High on Emotional Quotient
An abundance of patience and persuasion
A very positive and can-do attitude
Pleasant personality
Highly professional and service oriented

Interested candidates can walk in for an interview between Monday to Friday
(11 am to 5 pm) or drop your resumes at anju.s@peopleinteractive.in.

Job Location-
Shaadi.com
2nd Floor, Film Center Building,
68 Tardeo Road,
Near Tardeo AC Market,
Mumbai- 400034.
Nearest from Mumbai Central Station.
Contact Person- Anju Shelke.



Perks and Benefits 

Plus incentives

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

People Interactive (I) Pvt Ltd.

Shaadi.com, one of India's best-known brands and the world's largest matrimonial service was founded with a simple objective - to help people find happiness. The company pioneered online matrimonials in 1996 and continues to lead the exciting matrimony category after more than a decade. By redefining the way Indian brides and grooms meet for marriage, Shaadi.com has created a world-renowned service that has touched over 30 million people.
View Contact Details+

Recruiter Name:Anju Shelke

Contact Company:People Interactive (I) Pvt Ltd.

Telephone:9930549292

Address :2(B)(2) 11, Ground Floor 68, Film Centre, Tardeo Road, Tardeo, MUMBAI, Maharashtra - 400034,India

Website:http://careers.shaadi.com

Salary

INR 2,00,000 - 3,50,000 PA.

Role Category

Voice

Role

Associate/Senior Associate -(NonTechnical)

Employment Type

Full Time, Permanent