Team Leader Operations

2 - 7 Years
Mumbai

Job Description

VIP Team Leader

Role
We are looking for a high-performing Customer service senior professional for VIP SHAADI who is self driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever. He should be
enthusiastic for Sales & Service for Shaadis new business VIP SHAADI which is a high end luxury service for the Rich and Affluent HNIs. We are in the business of finding people happiness and consequently somebody who is jovial,
mature, and result-oriented and cares deeply for our customers will be able to succeed in this role. The role is a customer interaction, team lead role for VIP SHAADI where the individual is expected to handle escalations, be
extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.

The scope of responsibility includes:
Conflict Resolution
Service Team Delivery
Revenue generation from the entire VIP Team
Customer Account Management with a reporting VIP Team

Responsibilities

Develop the business for VIP SHAADI
Customer Account Management & Conflict Resolution as well as generation of sales for VIP
Innovate in the marketplace to win over competition
Run Sales initiatives for VIP SHAADI
Service Delivery and aim to achieve extremely high service quality scores


Requirements

Customer Service Industry , Hospitality, Sales , Business Development Executives
Minimum of 4 - 5+ years experience in the above fields
Excellent business development, sales, issue resolution and operations skills

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

People Interactive (I) Pvt Ltd.

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands & the world's largest matrimonial service. It was founded with one simple objective to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonial when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 6 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the world's 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the world's most engaging brand on Facebook.
View Contact Details+

Recruiter Name:Sajin Francis

Contact Company:People Interactive (I) Pvt Ltd.

Salary

Not Disclosed by Recruiter

Role Category

Voice

Role

Team Leader -(NonTechnical)

Employment Type

Full Time, Permanent