Team Leader Centre Manager for Tele-sales – Surat or Vadodara

3 - 8 Years
Surat, Vadodara

Job Description

Greetings from Shaadi.com!!

We have an exciting Job opportunity in Surat for Team Leader / Centre Manager:

Designation- Centre Manager

Salary- Upto 4 Lac PA
Week off- Any 1 day
Shift Timing- 10.30am-7.30pm

Responsibilities:

1. Creating marketing strategies and business plans along with the Territory / Regional Manager
2. Doing market mapping for the centre
3. Leading the centre team in organizing and executing the business plans
4. Converting enquiries to premium memberships through the Sales Advisors
5. Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories
6. Ensuring overall smooth operation of the centre
7. Inculcating good practices, driving motivation, recruiting and retaining team members
8. Coordinating with the Head Office / HR dept for arranging periodical training for team members
9. Understanding and analyzing the Shaadi Centre work flow and providing input to improve it
10. Recording customer feedback appropriately and providing feedback to the Service Advisors and the product development team
11. Recommending processes, templates and standards (including escalation procedures) for improving customer service
12. Suggesting new ways as well as methods and channels to improve Shaadi Centre business and provide better customer service
13. Analyzing the various touch points with a customer and increasing interaction for generating additional revenue

Requirement-
1. Graduate
2. Experience in revenue generation role is a must
3. Preferably he/she should have worked in a profit centre head position
other Financial Solutions industry preferred
4. Team handling experience is a must
5. Should have ability to work on deadlines, targets and handle pressure situations
6. Familiarity with the internet & usage of computers
7. Verbal communication in English and one local language

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

People Interactive (I) Pvt Ltd.

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India’s best known Internet brands & the world’s largest matrimonial service. It was founded with one simple objective â€" to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonials when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 4 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the world’s 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the world’s most engaging brand on Facebook.
View Contact Details+

Recruiter Name:Rohan Bhanushali

Contact Company:People Interactive (I) Pvt Ltd.

Telephone:9820435035

Website:http://careers.shaadi.com

Salary

INR 3,00,000 - 4,00,000 P.A.

Role Category

Voice

Role

Team Leader -(NonTechnical)

Employment Type

Permanent Job, Full Time