Team Leader / Center Manager

4 - 8 Years
Kolkata

Job Description

Greetings from Shaadi.com!!

We have an exciting Job opportunity in Kolkata for Team Leader / Centre Manager:

Role

The Centre Manager will be completely responsible for the profitability of the particular Centre. S/he will be responsible for generating inquiries, converting them into premium memberships, achieving set revenue targets and
ensuring quality of service delivery to customers

Responsibilities

1. Creating marketing strategies and business plans along with the Territory / Regional Manager
2. Doing market mapping for the centre
3. Leading the centre team in organizing and executing the business plans
4. Generating enquiries by driving acquisition through lineage advertisements and BTL activities
5. Converting enquiries to premium memberships through the Sales Advisors
6. Ensuring quality of service delivery to the customers through the Service Advisors and ensuring success stories
7. Complying with all the centre operations processes
8. Maintaining the upkeep & hygiene of the centre
9. Ensuring overall smooth operation of the centre
10. Inculcating good practices, driving motivation, recruiting and retaining team members
11. Coordinating with the Head Office / HR dept for arranging periodical training for team members
12. Understanding and analyzing the Shaadi Centre work flow and providing input to improve it
13. Recording customer feedback appropriately and providing feedback to the Service Advisors and the product development team
14. Complying for all the processes laid out by various departments (Accounts, Admin, IS, HR etc) and timely submission of all the statutory reports for centre operations
15. Recommending processes, templates and standards (including escalation procedures) for improving customer service
16. Suggesting new ways as well as methods and channels to improve Shaadi Centre business and provide better customer service
17. Analyzing the various touch points with a customer and increasing interaction for generating additional revenue

Requirements

1. Graduate
2. Minimum 6 months of Managerial experience
3. Experience in revenue generation role is a must
4. Preferably he/she should have worked in a profit centre head position
5. Candidate with sales experience from Education industry (worked as Centre Manager) / Insurance / Telecom /
other Financial Solutions industry preferred
6. Team handling experience is a must
7. Should have ability to work on deadlines, targets and handle pressure situations
8. Familiarity with the internet & usage of computers
9. Verbal communication in English and one local language (local language depends on the location of the office)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

People Interactive (I) Pvt Ltd.

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India’s best known Internet brands & the world’s largest matrimonial service. It was founded with one simple objective â€" to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonials when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 4 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the world’s 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the world’s most engaging brand on Facebook.
View Contact Details+

Recruiter Name:Sandeep Pahuja

Contact Company:People Interactive (I) Pvt Ltd.

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.

Salary

INR 2,00,000 - 3,50,000 P.A.

Role Category

Retail Sales

Role

Branch Manager

Employment Type

Permanent Job, Full Time