Operations Manager - Delhi

7 - 10 Years
Delhi NCR

Job Description

Title
Assistant Manager / Manager Select Service 

Role
The person will be responsible for end to end Relationship Management Service, Revenue Generation & lead the Delhi service team.

Responsibilities:
End to End Service Operations
CSAT & NPS Management
Revenue Generation
Relationship Management
People Management

Organizational Effectiveness
Manage functions & team of 60 advisers & 5 TLs.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.

Organizational Leadership
Contribute to short and long-term organizational planning and strategy as a member of the management team
Lead the Delhi service team & be a trendsetter by example setting.
Ensure drives the team with Organizations objective & culture

Requirements
At least 1 yr experience as AM in CFS role.
Knowledge on CSAT, Revenue Generation & NPS is mandatory.
Strong background and work experience in Operations.
Excellent computer skills and proficient in excel, word, outlook, and access
Excellent communication skills both verbal and written.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
Excels at operating in a fast pace, community environment
Excellent people manager, open to direction and + Collaborative work style and commitment to get the job done
Ability to challenge and debate issues of importance to the organization.
Ability to look at situations from several points of view
Persuasive with details and facts
Delegate responsibilities effectively
High comfort level working in a diverse environment

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

People Interactive (I) Pvt Ltd.

Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands & the world's largest matrimonial service. It was founded with one simple objective to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrimonial when it launched in 1996 and continues to lead the exciting matrimony category for 18 years. The service has touched the lives of over 35 million people globally and helped 6 million people find their matches. Amongst many other awards, Shaadi.com has been recognized as the Most Trusted Matrimonial site and is amongst the world's 50 Most Innovative Companies, alongside companies such as Apple, Google, Facebook and Amazon. Shaadi.com has also been recognized as the world's most engaging brand on Facebook.
View Contact Details+

Recruiter Name:Sajin Francis

Contact Company:People Interactive (I) Pvt Ltd.

Salary

Not Disclosed by Recruiter

Role Category

Voice

Role

Assistant Manager/Manager -(NonTechnical)

Employment Type

Full Time, Permanent